Refund policy
Return & Refund Policy
At Sweden Fitness, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.
Returns
Most products may be returned within 30 days of receiving your order if they are defective or damaged.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- Proof of purchase may be required.
Please note that return shipping costs are the responsibility of the customer and are non-refundable.
Original shipping charges, expedited shipping fees, and any optional warranty purchased at checkout are also non-refundable.
To initiate a return, please contact us at:
Email: contact@swedenfitness.se
If your return is approved, we will provide detailed instructions on where and how to return your item.
Returns sent without prior authorization will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- a damaged item,
- a defective product,
- or the wrong item,
please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products cannot be returned.
These may include, but are not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care and beauty products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
We also do not accept returns on clearance or final sale items unless required by applicable consumer protection laws.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to receive a different product is to return the original item (once approved) and place a new order separately.
This ensures the quickest possible processing and availability of stock.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method.
Please note that your bank or credit card provider may require additional time to process and post the refund.
The following are not refundable:
- Return shipping costs
- Original shipping charges
- Optional warranty purchases
- Tips or voluntary gratuities, where applicable
Customs, Duties & Import Taxes
As many of our products are shipped directly from suppliers located outside the European Union, international orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.
These charges are the sole responsibility of the customer and must be paid in accordance with the laws and regulations of the destination country.
Sweden Fitness is not responsible for any customs charges, import duties, or taxes that may apply after your order has been shipped.
Changes to This Policy
Sweden Fitness reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon being published on this page.